Privacy Policy
Fenix Professional Cleaning (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Service address
- Information submitted through contact forms
- Website usage data through cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule and confirm appointments
- Send service reminders and updates
- Provide customer support
- Improve our services and marketing efforts
- Comply with legal obligations
3. SMS Communications
By providing your phone number and checking the consent box on our forms, you agree to receive SMS messages from Fenix Professional Cleaning regarding:
- Appointment confirmations
- Appointment reminders
- Service-related notifications
- Customer support communications
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at:
Email: info@fenixprofessionalcleaning.com | Phone: +1 438-600-5551
We do not sell, rent, or share your mobile information with third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our website may use cookies and tracking technologies to enhance user experience and measure marketing performance.
We may use:
- Google Analytics
- Google Ads tracking
- Meta (Facebook) Pixel
These tools collect non-personal browsing data to help us improve our website and advertising campaigns.
When an appointment is confirmed or a service is completed, we may also send Meta a measurement signal built from your hashed (encrypted) email and phone number, to measure how well our ads work. We do not send your name or address.
You can disable cookies in your browser settings at any time.
5. Third-Party Service Providers
We may use trusted third-party providers to assist with:
- Scheduling services
- Payment processing
- Email and SMS communications
- Advertising and marketing
These providers are contractually obligated to protect your information.
6. Data Security
We implement reasonable administrative and technical safeguards to protect your personal information. However, no electronic transmission is completely secure.
7. Data Sharing
We do not sell or trade your personal information.
We may share information only:
- To comply with legal requirements
- To provide requested services
- With trusted service providers under confidentiality agreements
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at:
Email: info@fenixprofessionalcleaning.com | Phone: +1 438-600-5551
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
10. Contact Information
Fenix Professional Cleaning, Montreal, Quebec
Email: info@fenixprofessionalcleaning.com | Phone: +1 438-600-5551